Investments in Global Contactless Services Spike to Improve Customer Satisfaction

by Theleaders-Online | June 10, 2022 7:12 am

Adopting a revenue-sharing model will help penetrate the touchless solutions market, says Frost & Sullivan

SAN ANTONIO, June 10, 2022 /PRNewswire/ — To ease people’s fears regarding personal hygiene and safety and return to pre-pandemic stability, businesses across all industries are incorporating contactless/no-touch solutions in existing operating models. Adopting these practices will lower personal proximity, minimizing the chances of virus transmission. Frost & Sullivan’s recent analysis, Global Contactless Services Industry, finds that organizations’ need to reduce avoidable contact among individuals will drive investments in touchless technologies in the post-COVID-19 era. Additionally, increased spending on contactless solutions to offer a better digital customer experience (CX) will result in a nearly 10% rise in customer retention.

For further information on this analysis, please click here.[2]

“To save costs and enhance the contactless customer experience, organizations are automating traditional commerce and customer service methods,” said Partha Sarathi Chakraborty, TechVision Industry Analyst at Frost & Sullivan. “Additionally, companies are providing seamless, no-touch experiences to their customers to expand their consumer base, which will increase revenue inflows for organizations.”

Chakraborty added: “Organizations are adopting contactless solutions across all major industry segments with technological advancements that will aid them in making strategic and corrective decisions. This will inflate the demand for no-touch retail, digital wallet payment, and touchless biometrics solutions.”

Frost & Sullivan identified the following growth opportunities in the global contactless services market:

• Start-ups providing contactless solutions should adopt a revenue-sharing model with existing suppliers to penetrate the market strategically.
• Technology enablers should establish a remotely accessible central command center and integrate data from various devices to implement no-touch solutions.
• Advanced technologies, such as digital twins and edge computing consultations, should be merged into existing automation solutions for healthcare companies to achieve a competitive advantage.

Global Contactless Services Growth Opportunities is the latest addition to Frost & Sullivan’s TechVision research and analyses available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion[3]

Global Contactless Services Growth Opportunities

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Contact:
Nicole Ryder
Corporate Communications
E: Nicole.Ryder@frost.com[4]
https://www.frost.com/[5] 

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